Over the past decade, Securus Technologies has been one of the leading providers of telecommunications services to the correctional facility industry. The company current has over 1,000 employees, many of which work in the customer service facility recently built in Dallas, TX. Securus Technologies currently provides services to over 900 facilities across the country, which ultimately house over 1 million inmates and employees.
One of the most popular services and products that Securus Technologies provides is a video visitation platform. This platform has helped to revolutionize the industry as it allows an inmate to hold a face to face conversation with a loved one, even when they are far away. While each facility can use it differently, most are able to establish secure portals in the facility. The recipient of the call can then access the software on any tablet or smartphone.
This new service has allowed an prison system to offer a better form of communication for inmates. This has also helped to reduce the amount of in-person visitation necessary, which has provided a significant administrative burden relief to prisons.
An additional service that the Securus Technologies product and service is that it can help to solve and prevent crimes. Securus Technologies has a team of specialists that are able to review phone calls made between inmates and friends and family. Prior to each call, all parties are required to approve a recording of the call. These recordings have then been used as evidence to help solve and prevent crimes that have taken place both inside, and outside, of the facility.